CARRIAGE TERMS
Welcome to collapsepotty.com! We are committed to providing you with fast and reliable delivery services so that you can enjoy a worry-free shopping experience. Below is our delivery policy, including import and export standards, logistics delivery time and shipping partner information.
1. Delivery Range
We provide delivery services throughout Bulgaria (including cities and remote areas), and support cross-border transportation to EU member states and some international regions. For specific delivery countries, please check the options on the checkout page or contact customer service for confirmation.
2. Shipping costs
The specific shipping costs are settled on the checkout page.
3. Delivery time
Standard delivery: 3 working days in Bulgaria, 8 working days in EU countries, and 20 working days for international transportation (the specific time varies according to customs).
Expedited service: You can choose DHL or EMS, 2 working days in Bulgaria , 3 working days in the EU .
4. Order processing
The order will be shipped within 1-3 working days after payment confirmation (delayed on weekends and holidays), and you will receive a tracking link with the logistics order number. In case of stock delay, customer service will contact you within 24 hours.
5. Customs duties and import taxes
Customers from non-EU countries are responsible for the customs duties and fees at the destination, and we will clearly mark the value of the goods on the package document. The prices for orders in Bulgaria and the EU include VAT.
6. Transportation risks and responsibilities
Once the package is delivered to the logistics company, the transportation risk is borne by the carrier. In case of abnormal delivery (such as loss or damage), please keep the logistics voucher and contact customer service within 7 working days.
7. Return transportation
Returns and exchanges require a prepaid return label (free of charge within the country). The international return shipping fee shall be paid by the customer in advance and returned to the original payment account after approval.
